Overview
At Kilimani Bistro, we are committed to providing you with quality food and service. Due to the nature of our offerings, refunds and returns are subject to specific guidelines. Our refund policy applies to errors or issues with an order but not to personal preferences.
Eligibility for Refunds
Refunds are available in specific cases:
- Incorrect Order: If you receive an item different from what was ordered, please notify us within 24 hours.
- Quality Issues: If there is a quality issue, please contact us immediately so we can address it. Refunds may be considered upon management’s review.
Please note: Food and beverage items that are consumed or partially consumed cannot be refunded unless due to a quality issue.
Non-Refundable Items
For health and safety reasons, we cannot accept returns or exchanges on:
- Food or beverage orders once delivered and accepted.
- Items from promotional deals or seasonal discounts.
How to Request a Refund
To request a refund, please provide proof of purchase and a photo of the item, if possible. Contact us at hhello@kilimanibistro.com or call (+254) 0111 553616 within 24 hours of receiving your order.
Refund Process
Approved refunds will be issued in the form of:
- Store Credit: For minor issues, store credit may be offered.
- Original Payment Method: If approved, a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you have not received your refund:
- Confirm with your bank or credit card provider, as some processing times vary.
- If you still have not received your refund, contact us at info@kilimanibistro.com.
Need Help?
For questions related to refunds, reach us at hello@kilimanibistro.com or (+254) 0111 553616.